I have been going to this VA since 2006 and before that, the one in Tucson. Both places are great. Prescott comes out on top only because it is smaller, (I have strong issues with crowds.) Except for one doctor here in Prescott I have received excellent care. This doctor's LPN and Nurse and Msa were great, the doctor was the problem. I am now with a new team they to are great except for being a little slow on answering "Secure email" questions. Overall I have received better VA care than I did Active Duty care, but I was younger then and did not need as much care. I have heard, here, complaints from some of the veterans, but they seem to be wanting perfection and sometimes everyone fall short of that, it is human nature. Besides these guys treated the staff rudely and it could be called bullying, I think maybe you get what you give. Shame on them! Being self centered myself I have created a couple of instances where I was boisterous and belligerent and the staff never got mean or threatening with me. They just talked to me in soft soothing tones and calmed me down. I have learned from these experiences that I am not the kind of guy I thought I was, and in turn I am closer to that man that I want to be. Thank you all!!!!
Absolute scary treatment in the E.R. dept. Nurses just use their own "discretion" to start IV's and also to pull numerous blood samples, without a doctors orders, and being unnecessary and unused.Then, supervisor LIES and tells me that is normal protocol. REALLY? Then, WHY did the nurse apologize to me before I left? Took 5 hours just to leave with an oral antibiotic for a condition I have had several times, and told them what it was to begin with! They were rude, and treat us as if we have ZERO KNOWLEDGE. Argumentative staff. I will TRY to never go there again! They were WRONG about several important things regarding my health and treatment. Luckily....i am well versed, and alert. I ask questions, and press the issue if the answer is not right. BE ALERT!!! KNOW WHAT THEY ARE DOING, AND WHY!!
My take on this is that this and other VA's are broken because the entire US governmental system is broken. The VA is part of the government who's legislative branch is reviewing the Out of system doctors plan and thus their are holds on many service. This i was told. As i saw and heard that some employees were quiting. Employees in some departments have to work overtime because of a hiring freeze. Same legislative branch review issue so hiring is on hold now.
Until recently, the Service & Care received has always been top notch. Lately, there seems to be a high turn over in Primary Care Doctors & they typically tend to ignore the problem. Personally, I think they are facing some serious budget restraints. :-/
The US medical system is broken as is the federal goverment at the moment. This is all, i believe a reflection of the US citizens assumptions of their inherent privilege.
Since i came to this VA it seems that the situation has deteriorated. long waits for appointments unless it's heart issue or depression. There have not been MD's available for diagnosis for minor problems. Just nurse practitioners, long waits also, who can not diagnose and prescribe meds. I had a very minor skin issue for which photos were taken and sent to another distant VA who could not make a determination. Told me to continue what i was doing which was decidedly not working. A search on the internet quickly resolved it and luckily the med was an over the counter one. (The pharmacist diagnosed it at a glance).
Looking at other reviews they are all over the place. The staff here that i've interacted with has been kind and considerate.
Mediocre service at best, poor communications period. SERIOUS attitude problems with employees here at this facility.
Northern Arizona Va Health Care System is a US Hospital based in Prescott, Arizona. Northern Arizona Va Health Care System is located at 500 AZ-89, Prescott, AZ 86301, USA.
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