Great customer service. Always helpful and efficient. Been going to it for 8 yrs.
Just tried to return my box to newegg in the box it was shipped to me in (it was shipped to me via FedEx ground). This FedEx guy told me the box could not be shipped via FedEx because it had handles. Then he told me to go to the fedex store in Prescott valley and they would take it. He neglected to mention that the FedEx store in Prescott valley was closed at that time.
I have had consistently excellent service over 5 years from this location. Fast knowledgeable flexible.
Service by Ron & Kim was efficient and friendly. But Fedex totally failed to deliver the package. They mis-marked it as commercial and it disappeared into Customs in India. The various Fedex Customer Service people I talked to varied in attitude from incredibly rude to useless. Even the local Fedex people told me that Fedex Customer Service is generally rude and unhelpful. Now to see how they handle the claim....
Absolutely horrible, terrible experience. The past few times I've been there, an employee by the name of Kayla has been very rude to me. When I put my box on the counter, she takes one look at it, and says she can't send it because the box is "too damaged". Her solution? Pay her to box it up and for the materials, or drive all the way to the PV location to send it, which, by the way accepted my package just fine. Coming from 3 years of working in shipping, and in other major shipping companies, I know how to box stuff, and I would never put something in a box that looks crushed or has bulges or holes. She is blatantly refusing packages to make the upsell to their (very expensive) pack'n'ship. If I didn't have to ship through here for work, (pre-printed labels), then I would avoid this place like the plauge. Go to the post office or UPS, you'll not get a snarky, ugly tone and better customer service.
Fedex Office Print Ship Center is a US Store based in Prescott, Arizona. Fedex Office Print Ship Center is located at 1220 Gail Gardner Way #101, Prescott, AZ 86305, USA.
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