I personally called the manager after having a problem upfront and was written off. This is what got me. Even if nothing could be done the indifferent attitude toward my situation which was caused by HIS employees was infuriating. Please at least pretend to care...
They have a good selection and there is always someone asking you if you need help. The advice is usually good. They can't match on-line prices but you can get what you need now.
They have knowledgeable people who you can find and discuss projects with. They have helped me on a number of projects. It is also the largest sundries store in town. Prices are higher but the service is better.
It would have been very easy to fix my situation if they wanted to, but clearly they can't be bothered.
I was asked by 5 different employees if I needed anything and had the impression they were following me. I'm guessing this store sees a lot of thieves?
They need some younger people at this store and need to replace the ancient indifferent store manager.
I love this store! Best customer service, knowledgeable and respectful advice for all my home remodel projects, and all the tools and supplies I need. Great prices, and a wide variety of products. Sue helped me order a piece for my shower that the big plumbing supply in town had told me was impossible to find. Looking for just the right bolt or hardware? Ray will lead you right to it. Plumbing advice? Yep. Yard and gardening equipment? Brian is there to help. BBQ Grill gas and valves? Yep. Unique Housewares? Yep. This True Value is the very best!
They couldn't give me a price on a rental because of this...
Also, Why is their rental section located in an old gas station next door?
I came in needing two different things and by myself would have taken about 20 to 30 minutes to find them but was in and out with exactly what I needed in 5 minutes! I was in a hurry that day so their customer service was so impressive to me. Thew blew me away!
In addition to my own awful experience the other reviews would suggest this store has a consistent problem with customer service.
Prescott True Value Hardware Prescott Az is a US Hardware Store based in Prescott, Arizona. Prescott True Value Hardware Prescott Az is located at 846 Miller Valley Rd, Prescott, AZ 86301, USA.
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